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   TravelPage.com - Survey Results


HOLLAND AMERICA LINE TOPS 7th ANNUAL INTERNET CRUISE SURVEY

TravelPage.com Survey Tracks Internet Users Cruise Preferences

Great Falls, Va., April 6, 2002 - Holland America Line received top honors in TravelPage.com's 7th annual Internet Cruise Survey. The survey rates cruise lines in seven categories and also tracks Internet users favorite cruise ships and cruise destinations. Holland America scored highest in three of the seven categories including Best Cruise Line, Best Service, Best Cabins and was rated number two in the Best Food and Best Public Rooms and Best Itinerary categories.

Celebrity Cruises scored well this year survey receiving top marks again in Best Food and a number two rating for Best Service. Princess topped the Best Itinerary category and Royal Caribbean was rated as having the Best Public Rooms. The Caribbean remained respondents favorite destination followed by Alaska.

Over 600 Internet users responded to the 2001 survey which was conducted online at the TravelPage.com website this past fall. Respondents rated over 30 cruise lines and 200 cruise ships.

In the category of Best Cruise Line, the top 10 cruise lines were:

Rank 2001 Results 2000 Results 1999 Results
#1 Holland America Line Holland America Line Royal Caribbean International
#2 Royal Caribbean International Royal Caribbean International Holland America Line
#3 Celebrity Cruises Princess Cruises Princess Cruises
#4 Princess Cruises Celebrity Cruises Carnival Cruise Line (tie for 4th)
#5 Carnival Cruise Line Carnival Cruise Line Celebrity Cruise Line (tie tie for 4th)
#6 Cunard Line Norwegian Cruise Line Norwegian Cruise Line
#7 Norwegian Cruise Line Cunard Line Crystal Cruise Line
#8 Crystal Cruises Crystal Cruises Cunard Line
#8 P&O Cruise Lines Premier Cruise Lines Costa Cruise Line
#10 Costa Cruises Disney Cruises Renaissance Cruises

In the category of Favorite Cruise Ship, the top 10 cruise ships were:

Rank 2001 Results 2000 Results 1999 Results
#1 Queen Elizabeth 2 (Cunard) Queen Elizabeth 2 Norway
#2 Rotterdam VI (Holland America) Grand Princess Century
#3 Grand Princess (Princess) Voyager of the Seas Statendam
#4 Norway (NCL) Rotterdam VI Grand Princess
#5 Radiance of the Seas (RCI) Norway Sun Princess
#6 Carnival Spirit (Carnival Century Veendam
#7 Legend of the Seas (RCI) Mercury Legend of the Seas
#8 Carnival Paradise (Carnival) Carnival Destiny Enchantment of the Seas
#9 Voyager of the Seas (RCI) Grandeur of the Seas Grandeur of the Seas
#10 Century (Celebrity) Statendam Crystal Symphony

In the category of Best Service, the top 10 cruise lines were:

Rank 2001 Results 2000 Results 1999 Results
#1 Holland America Line Holland America Line Holland America Line
#2 Celebrity Cruises Royal Caribbean International Royal Caribbean International
#3 Princess Cruises Celebrity Cruises Princess Cruises
#4 Royal Caribbean International Princess Cruises Celebrity Cruise Line
#5 Carnival Cruise Line Norwegian Cruise Line Carnival Cruise Line
#6 Cunard Line Carnival Cruise Line Norwegian Cruise Line
#7 Norwegian Cruise Line Cunard Line Crystal Cruise Line
#8 Seabourn Cruise Line Crystal Cruises Cunard Line
#9 Crystal Cruises Premier Cruise Lines Costa Cruise Line
#10 Radisson Seven Seas Cruises Seabourn Cruise Line Renaissance Cruises

In the category of Best Food, the top 10 cruise lines were:

Rank 2001 Results 2000 Results 1999 Results
#1 Celebrity Cruises Celebrity Cruises Celebrity Cruise Line
#2 Holland America Line Holland America Line Royal Caribbean International
#3 Princess Cruises Princess Cruises Holland America Line
#4 Royal Caribbean International Royal Caribbean International Princess Cruises
#5 Carnival Cruise Line Carnival Cruise Line Norwegian Cruise Line
#6 Cunard Line Norwegian Cruise Line Carnival Cruise Line
#7 Crystal Cruises Cunard Line Crystal Cruises
#8 Norwegian Cruise Line Crystal Cruises Cunard Lines
#9 Radisson Seven Seas Cruises Premier Cruise Lines Costa Cruise Line
#10 P&O Cruise Lines Radisson Seven Seas Cruises Radisson Seven Seas Cruises

In the category of Favorite Destination, the top 10 cruise destinations were:

Rank 2001 Results 2000 Results 1999 Results
#1 Southern Caribbean Southern Caribbean Southern Caribbean
#2 Eastern Caribbean Eastern Caribbean Alaska
#3 Alaska Alaska Western Caribbean
#4 Western Caribbean Western Caribbean Eastern Caribbean
#5 Mediterranean Mediterranean Mediterranean
#6 Transatlantic Bermuda Bermuda
#7 Panama Canal TransAtlantic Panama Canal
#8 Bermuda Panama Canal TransAtlantic
#9 Baltic/Black Sea/Russia Europe South Pacific
#10 Hawaii Hawaii Canada & New England

In the category of Best Public Rooms, the top 10 cruise lines were:

Rank 2001 Results 2000 Results 1999 Results
#1 Royal Caribbean International Royal Caribbean International Royal Caribbean International
#2 Holland America Line Holland America Line Carnival Cruise Line
#3 Celebrity Cruises Celebrity Cruise Line Holland America Line
#4 Princess Cruises Carnival Cruise Line Princess Cruises
#5 Carnival Cruise Line Princess Cruises Celebrity Cruise Line
#6 Cunard Line Norwegian Cruise Line Norwegian Cruise Line
#7 Norwegian Cruise Line Cunard Line Crystal Cruises
#8 Crystal Cruises Crystal Cruises Cunard Line
#9 P&O Cruise Lines Disney Cruises Costa Cruise Line
#10 Costa Cruises Premier Cruise Lines Renaissance Cruises

In the category of Best Itinerary, the top 10 cruise lines were:

Rank 2001 Results 2000 Results 1999 Results
#1 Princess Cruises Princess Cruises Royal Caribbean International
#2 Holland America Line Royal Caribbean International Princess Cruises
#3 Royal Caribbean International Holland America Line Carnival Cruise Line
#4 Carnival Cruise Line Carnival Cruise Line Holland America Line
#5 Celebrity Cruises Celebrity Cruise Line Norwegian Cruise Line
#6 Norwegian Cruise Line Norwegian Cruise Line Celebrity Cruise Line
#7 Orient Lines Cunard Line Cunard Line
#8 Cunard Line Orient Cruise Line Crystal Cruises
#9 P&O Cruise Lines Premier Cruise Line Orient Cruise Line
#10 Silverseas Cruises Seaborn Cruise Line Renaissance Cruises

In the category of Best Children's Program, the top 10 cruise lines were (question added 2000):

Rank 2001 Results 2000 Results  
#1 Carnival Cruise Line Disney Cruises  
#2 Disney Cruises Carnival Cruise Line  
#3 Royal Caribbean International Royal Caribbean International  
#4 Princess Cruises Princess Cruises  
#5 Norwegian Cruise Line Norwegian Cruise Line  
#6 Celebrity Cruises Premier Cruise Lines  
#7 P&O Cruise Lines Holland America Line  
#8 Holland America Line Canaveral Cruise Line  
#9 Cunard Line Airtours  
#10 Airtours American Hawaii  

In the category of Best Cabins, the top 10 cruise lines were (question added 2001):

Rank 2001 Results    
#1 Holland America Line    
#2 Celebrity Cruises    
#3 Carnival Cruise Line    
#4 Princess Cruises    
#5 Royal Caribbean International    
#6 Radisson Seven Seas Cruises    
#7 Crystal Cruises    
#8 Norwegian Cruise Line    
#9 Cunard Line    
#10 P&O Cruise Lines    

The Internet Cruise Survey reflects the changing opinions and demographics of the Internet community. When the survey was first published in 1995, the vast majority of respondents had been on one or possibly two cruises. This year, the typical respondent had been on eight or more cruises and more than 18% had been on 20 or more cruises.

Likewise, in 1995 almost all of the respondents had first cruised within the past five years. This year only 21% had first cruised within the past five years and over 16% had taken their first cruise more than 25 years ago.

In the favorite ship category, Cunard's Queen Elizabeth 2 was listed as a favorite by readers. Other favorites included, HAL's Rotterdam, Princess' Grand Princess, and NCL's Norway. The fact that two of the top four were former liners suggests that respondents appreciate a ship with a distinctive personality more than a ship sporting the latest amenities and innovations.

For more information about the Internet Cruise Survey, contact Joseph Koshuta, TravelPage.com at jkoshuta@travelpage.com

TravelPage.com is published by Interactive Travel Guides, a privately held company founded in 1994. The company develops online travel solutions for consumers and businesses. For more information about TravelPage.com and Interactive Travel Guides' please visit "www.travelpage.com". The company is based in Great Falls,Virginia.

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